Managing Disputes

Any communication which contains a problem or a complaint which an employee raises with their employer should potentially be treated as a grievance. The employer should always ask the employee directly if there is any doubt. Before April 6 2009 employers were required to follow the...

10 top tips (using DISC) 1. Identify the personality type of the person you are in conflict with and adjust your approach accordingly. 2. Never confront someone with a C personality the same way you would someone with a D personality. Direct confrontation will make someone with...