Manage Conflict

10 top tips (using DISC)

1. Identify the personality type of the person you are in conflict with and adjust your approach accordingly.

2. Never confront someone with a C personality the same way you would someone with a D personality. Direct confrontation will make someone with a D personality respect you, but it will cause a C personality to avoid you.

3. If you have a D personality, remember that an argument isn’t a competition—There doesn’t have to be a winner and a loser.

4. When confronting an I personality, start with something positive. Beginning the conversation with a compliment or a funny anecdote will pave the way to a more productive discussion.

5. If you have an I personality, when someone approaches you with a problem, make a conscious effort to listen without interrupting. Sometimes, people just want to know they’re being heard.

6. Be mindful of what you ask of S personality types—They dislike dramatic change. They also like to please others, and will often over-promise.

7. Don’t let problems fester. Unresolved conflict often has a ripple effect on those around you. Consider this: S personalities need a peaceful, harmonious environment in order to thrive— If there is a conflict in the workplace, it affects them deeply even if they aren’t directly involved.

8. If you have a D personality, make a choice to approach conflict assertively, not aggressively.

9. Conflict is never resolved when only one person’s needs are met.

10. If you need someone to help mediate a conflict, an S personality would be the perfect choice.