14 Apr The vital importance of workplace training
If you’ve ever wondered whether workplace training is worth the investment, you may wish to consider some statistics. During 2011-12 in the UK there were 186,300 claims accepted by employment tribunals. During the same period, HSE statistics reveal there were 148 deaths in the workplace; 78,000 reported injuries; 175,000 cases resulting in more than seven days’ absence; and 1.1 million people suffered from a work-related illness, resulting in an estimated 27 million lost working days.
As an employer, one of the most effective ways of keeping your workforce safe and happy – as well as avoiding expensive litigation – is by having a properly trained management team. An effective training programme keeps staff up to date on vital issues such as workplace safety, harassment, discrimination and diversity, as well as helping you manage performance and customer service.
Your first step is to identify and prioritise your organisation’s training needs. It is important that you use quantifiable measures and set achievable goals. These might include fewer injury reports and / or days lost to absence, a reduction in customer complaints, improved performance and so on…The next step is to identify who will benefit most from being trained, then design an appropriate training schedule.
Which areas should your training cover?
At a minimum, your training programme should cover employment law and regulation, especially as it applies to your organisation, including diversity, discrimination and harassment. You may also wish to offer training in customer service and performance management. This is in addition to any statuary training requirements that may apply in your industry, such as health, safety and hygiene.
To discuss your training needs, contact the Cluer HR team today. We’re here to help. [email protected]