There is a fine line between satisfying your customers or clients and standing up for your staff. Showcasing a level-headed decision will help calm both parties and in turn produce the best results. Unhappy customers can damage a brand's reputation however it’s an employer or...
It’s vital that all employees receive suitable training for their role in order to avoid feelings of neglect and slow progression. Training also helps the employee to gain necessary skills for the workplace, which they will then carry with them into future roles. Development opportunities...
Image credit: Flickr Commons, National Library of Wales Erdd National Eisteddfod 1965 The talent in your business is one of your greatest assets, with the cost of your salary bill often the largest monthly outgoing. We put a lot of value on talent in this sense,...
It’s the time of year when most of us are returning from lovely summer holidays and going back to work can often be a little bit of a struggle. The combination of getting back into the routine and the weather getting cooler (not that it...
As the temperature soars and the days are lighter and longer it naturally presents different hurdles in the workplace. We’ve had some enquiries from clients on situations that arise from seasonal changes so have decided to put together some quick tips to help you negotiate...
If you’ve ever wondered whether workplace training is worth the investment, you may wish to consider some statistics. During 2011-12 in the UK there were 186,300 claims accepted by employment tribunals. During the same period, HSE statistics reveal there were 148 deaths in the workplace;...
How best to motivate your workforce and get the best from people? It’s an age-old question, and there’s no quick and easy answer. In our experience, however, it inevitably comes down to job satisfaction – in whatever form this may take...
Softly, softly staff appraisals – an uncomfortable reality I just stumbled across this article about the awkwardness that line managers can feel about delivering performance management feedback to their staff at their appraisal. What an apt topic given that Cluer HR’s people management course at the...